trouble shooting of all types of hardware (desktops, laptops, & printers), software applications (installation, configuration and troubleshooting of os, ms office, citrix, cobian backup, one stream & other tools). installation and configuration of windows based operating systems through sccm / external device (windows 10). good experience in installation, configuring & troubleshooting of office 365, onedrive. installation and managing of antivirus products. taking / monitoring regular data backup, restoration of data & mail backup of ms outlook. configuring & troubleshooting of desktop/laptops for l1 level & managing end user data backup and recovery. basic troubleshooting of networking lan, wan, firewall basic installation and configuration of routing & switching. vendor management & maintaining onsite asset inventory. imac process understanding. support to vip users. configuring & troubleshooting of network printers, scanners & local printers at l1 level. resolving tickets within...