Debt Recovery Agent (Full Time)

Aerial Telecom Solutions Pvt Ltd

Job Summary:

We are seeking a dedicated and proactive Debt Recovery Agent to join our team. The ideal candidate will be responsible for contacting customers to collect outstanding payments, negotiate repayment plans, and ensure compliance with company policies and legal requirements.

Key Responsibilities:

• Contact customers via phone, email, and other communication methods to discuss overdue payments and arrange payment plans.

• Maintain a portfolio of delinquent accounts, monitoring payment schedules and ensuring timely follow-up on outstanding balances.

• Assess customer financial situations and work to negotiate repayment terms that are agreeable to both the customer and the company.

• Adhere to all debt collection laws and regulations, ensuring compliance with company policies and legal requirements.

• Utilize various skip tracing tools and techniques to locate customers with outdated or incorrect contact information.

Required Qualifications:

• High school diploma or equivalent; a degree in finance, business, or related field is a plus.

• DRA Certified.

• Proven experience in debt recovery, collections, or a similar role, preferably within the financial or banking sector.

Preferred Qualifications:

• Familiarity with debt recovery best practices and skip tracing methods.

• Experience working in a call center environment or similar high-volume, customer-focused role.

• Knowledge of financial products and services, including personal loans, credit cards, and other lending products.

Working Conditions:

• Full-time position with standard business hours; occasional overtime may be required based on department needs.

• Primarily office-based, with a focus on phone and computer work.

Compensation:

Competitive salary with performance-based incentives and benefits, including health insurance, paid time off, and professional development opportunities.

Walk-In – H – 25, Sector – 63, Noida –

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• Experience

  1 - 4 Years

• No. of Openings

  100

• Education

  Higher Secondary, B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Sc, B.Tech, Any Bachelor Degree

• Role

  Debt Recovery Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  H 25, 1st Floor, Xenon Premium Building, Sector 63, Noida, Uttar Pradesh, 201301