Walk-in | Opening For Debt Collection Executive

Adept Scribes Private Limited

we are looking for a *debt collection executive* to join our on-site team in bengaluru. this is a *full-time* role focused on a *us-based debt collection process*, requiring professionals who can engage with customers, recover outstanding balances, negotiate payment solutions, and adhere to industry regulations while maintaining professionalism and customer satisfaction.

*key responsibilities:*

* contact customers via phone and email to follow up on outstanding payments.

* discuss and negotiate appropriate repayment plans based on customers' financial situations.

* accurately record customer interactions, agreements, and updates in the system.

* ensure compliance with *fair debt collection practices act (fdcpa)* and other us debt collection regulations.

* escalate unresolved cases requiring legal action or further intervention.

* meet collection targets while providing a professional and respectful customer experience.

* work collaboratively with internal teams to address account discrepancies and customer concerns.

*required skills & qualifications:*

* *experience:* at least *1 year* of experience in *international debt collection, preferably handling **us-based* accounts.

* *communication:* strong verbal and written english skills.

* *negotiation skills:* ability to effectively persuade and assist customers in settling their debts.

* *technical skills:* proficiency in crm systems, dialers, and microsoft office.

* *regulatory knowledge:* familiarity with us debt collection laws.

* *problem-solving:* ability to address objections and find effective solutions.

* *flexibility:* willingness to work in the *us shift*, aligning with american time zones.

• Experience

  2 - 8 Years

• No. of Openings

  60

• Education

  Professional Degree

• Role

  Debt Collection Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  #50, Vinay Arcade, 3rd Floor, Above Canara Bank, KH Road, ShantiNagar