Walk-in | Opening For Debt Collection Executive

Adept Scribes Private Limited

We are looking for a *Debt Collection Executive* to join our on-site team in Bengaluru. This is a *full-time* role focused on a *US-based debt collection process*, requiring professionals who can engage with customers, recover outstanding balances, negotiate payment solutions, and adhere to industry regulations while maintaining professionalism and customer satisfaction.

*Key Responsibilities:*

* Contact customers via phone and email to follow up on outstanding payments.

* Discuss and negotiate appropriate repayment plans based on customers' financial situations.

* Accurately record customer interactions, agreements, and updates in the system.

* Ensure compliance with *Fair Debt Collection Practices Act (FDCPA)* and other US debt collection regulations.

* Escalate unresolved cases requiring legal action or further intervention.

* Meet collection targets while providing a professional and respectful customer experience.

* Work collaboratively with internal teams to address account discrepancies and customer concerns.

*Required Skills & Qualifications:*

* *Experience:* At least *1 year* of experience in *International debt collection, preferably handling **US-based* accounts.

* *Communication:* Strong verbal and written English skills.

* *Negotiation Skills:* Ability to effectively persuade and assist customers in settling their debts.

* *Technical Skills:* Proficiency in CRM systems, dialers, and Microsoft Office.

* *Regulatory Knowledge:* Familiarity with US debt collection laws.

* *Problem-Solving:* Ability to address objections and find effective solutions.

* *Flexibility:* Willingness to work in the *US Shift*, aligning with American time zones.

• Experience

  2 - 8 Years

• No. of Openings

  60

• Education

  Professional Degree

• Role

  Debt Collection Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  #50, Vinay Arcade, 3rd Floor, Above Canara Bank, KH Road, ShantiNagar