Customer Support

- Handle incoming customer queries and issues: The Customer Support Specialist will be responsible for answering incoming calls, emails, and messages from customers, addressing their questions, concerns, and complaints in a timely and professional manner.

- Provide product and service information to customers: This role involves educating customers about the company's products and services, helping them understand features, pricing, and benefits to make informed purchasing decisions.

- Assist customers with problem-solving: The specialist will troubleshoot technical issues, provide guidance on using products or services, and escalate complex problems to higher levels of support when necessary.

- Maintain customer records: Keeping accurate and detailed records of customer interactions, transactions, inquiries, and complaints is essential to track trends, improve service, and follow up on unresolved issues.

- Contribute to team goals: Collaborating with other customer support specialists, sharing best practices, and working together to achieve team objectives and KPIs is a key part of this role.

Required Skills and Expectations:

- Strong communication skills: The ideal candidate must have excellent verbal and written communication skills to effectively interact with customers and colleagues.

- Problem-solving abilities: Being able to think critically, analyze situations, and quickly find solutions to customer problems is crucial in this role.

- Patience and empathy: Dealing with frustrated or upset customers requires patience, empathy, and the ability to remain calm and understanding in challenging situations.

- Basic computer skills: Proficiency in using computers, navigating software applications, and typing quickly and accurately is necessary for this position.

- Customer service orientation: A genuine desire to help customers, provide excellent service, and ensure their satisfaction is a must-have quality for a Customer Support Specialist.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Graduate (Certificate/Diploma/Others)

• Role

  Customer Support Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Unit no -1214, Tower-A, SPAZE ITECH PARK, Block S, Sector 49, Gurugram, Haryana 122018