Customer Support

- handle incoming customer queries and issues: the customer support specialist will be responsible for answering incoming calls, emails, and messages from customers, addressing their questions, concerns, and complaints in a timely and professional manner.

- provide product and service information to customers: this role involves educating customers about the company's products and services, helping them understand features, pricing, and benefits to make informed purchasing decisions.

- assist customers with problem-solving: the specialist will troubleshoot technical issues, provide guidance on using products or services, and escalate complex problems to higher levels of support when necessary.

- maintain customer records: keeping accurate and detailed records of customer interactions, transactions, inquiries, and complaints is essential to track trends, improve service, and follow up on unresolved issues.

- contribute to team goals: collaborating with other customer support specialists, sharing best practices, and working together to achieve team objectives and kpis is a key part of this role.

required skills and expectations:

- strong communication skills: the ideal candidate must have excellent verbal and written communication skills to effectively interact with customers and colleagues.

- problem-solving abilities: being able to think critically, analyze situations, and quickly find solutions to customer problems is crucial in this role.

- patience and empathy: dealing with frustrated or upset customers requires patience, empathy, and the ability to remain calm and understanding in challenging situations.

- basic computer skills: proficiency in using computers, navigating software applications, and typing quickly and accurately is necessary for this position.

- customer service orientation: a genuine desire to help customers, provide excellent service, and ensure their satisfaction is a must-have quality for a customer support specialist.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Graduate (Certificate/Diploma/Others)

• Role

  Customer Support Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Unit no -1214, Tower-A, SPAZE ITECH PARK, Block S, Sector 49, Gurugram, Haryana 122018