Customer Support Representative

Lightfire Solutions

In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is an advantage.

- Sell products by establishing contact and developing relationships with prospects; recommending solutions.

- Maintains relationships with customers by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

- Prepares reports by collecting, analyzing, and summarizing information.

- Maintains quality service by establishing and enforcing organization standards.

- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing - personal networks; benchmarking state-of-the-art practices; participating in professional societies.

- Contributes to team effort by accomplishing related results as needed.

- Preparing weekly and monthly reports.

- Make Inbound calls & Outbound calls on a daily basis.

- Proficient in English

Job Duties:

- Answer incoming customer inquiries

- Collaborate with management teams to stay updated on new products, services, and policies

- Record customer information within our customer service database

- Engage with clients in a friendly and professional manner while actively listening to their concerns

- Offer support and solutions to customers in accordance with the company's customer service policies

- Other duties as requested

Experience : 2 - 5 Years

No. of Openings : 5

Education : Secondary School

Role : Customer Support Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India