Customer Support Representative

Lightfire Solutions

in order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. previous experience in a sales role is an advantage.

- sell products by establishing contact and developing relationships with prospects; recommending solutions.

- maintains relationships with customers by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

- identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

- prepares reports by collecting, analyzing, and summarizing information.

- maintains quality service by establishing and enforcing organization standards.

- maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing - personal networks; benchmarking state-of-the-art practices; participating in professional societies.

- contributes to team effort by accomplishing related results as needed.

- preparing weekly and monthly reports.

- make inbound calls & outbound calls on a daily basis.

- proficient in english

job duties:

- answer incoming customer inquiries

- collaborate with management teams to stay updated on new products, services, and policies

- record customer information within our customer service database

- engage with clients in a friendly and professional manner while actively listening to their concerns

- offer support and solutions to customers in accordance with the company's customer service policies

- other duties as requested

• Experience

  2 - 5 Years

• No. of Openings

  5

• Education

  10th Pass

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office