Fitness Center Manager

Medifit Consultants Pvt Ltd

Experience managing Phone, Chat and email Customer Support process

Ability to drive CSAT on the customer service process

Experience with international customer service process

Driving customer KPIs and ensure all targets are met

Handling customer escalations and sharing RCA on timely basis

Handling WBR, MBR and QBR calls

Review the data presented and share identified opportunities with customer to improve the process

Managing Team Leaders in the process and grooming for next level of responsibilities

Proactive communication on issues, downtimes and system related issues

Keep Management posted on discussion with customer and identified risks

Ensure all processes are complaint as per internal/External audit requirements

Conducted skip meetings and take appropriate next steps to improve team satisfaction

Drive positive working culture across the team members

Develop next level leadership by conducting required training and recommending skills to obtain

Periodic review with team on the results and setup targets to achieve

Ensure support ratio is maintained as per SOW

Experience : 2 - 3 Years

No. of Openings : 2

Education : B.Com

Role : Customer Support Process

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : Male

Job Country : India