Customer Support Executive (Freshers) Patna

As a Customer Support Executive, you will assist customers by answering their queries and resolving issues. This part-time work-from-home role is suitable for individuals who have recently completed their 12th grade and are looking to begin their career in customer service.

Key Responsibilities:

1. **Responding to Customer Inquiries**: You will handle incoming calls, emails, and messages from customers, providing timely and accurate responses to their questions and concerns.

2. **Problem Solving**: You will identify customer issues and provide appropriate solutions or escalate them to higher management when necessary, ensuring customer satisfaction.

3. **Documentation**: Keeping accurate records of customer interactions and transactions will be vital for tracking issues and follow-ups, contributing to improved service quality.

4. **Feedback Collection**: Actively collecting customer feedback helps improve our services. You will encourage customers to share their experiences and suggestions.

5. **Team Collaboration**: While working from home, you will interact and coordinate with other team members to ensure a comprehensive approach to customer support.

Required Skills and Expectations:

Candidates should possess strong communication skills, both written and verbal, to interact effectively with customers. Basic computer skills, such as familiarity with email and chat applications, are essential. You should be patient and empathetic, as well as capable of handling customer feedback constructively. A positive attitude and a willingness to learn will greatly contribute to your success in this role.

• Experience

  0 - 1 Years

• No. of Openings

  98

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  19 - 35 Yrs.

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home

• Benefits include

  Flexible Working Hours