Customer Support Executive

Braintech Education & Placement Services Pvt.Ltd

job description:

we are looking for a customer support executive with excellent english communication skills for a reputed travel company process. the role involves handling customer queries via chat and voice calls, related to travel bookings, cancellations, rescheduling, and general inquiries.

key responsibilities:

handle inbound and outbound customer queries via chat and voice calls.

assist customers with travel bookings, itinerary changes, cancellations, etc.

provide prompt and accurate information on travel packages, airline policies, and company services.

maintain a high level of customer satisfaction through professional communication.

resolve issues effectively within tat (turn around time).

coordinate with internal teams and travel partners when needed.

requirements:

fluent in spoken and written english (mandatory)

minimum 6 months1 year of experience in bpo/customer support (travel domain preferred)

knowledge of gds systems (like amadeus, galileo, sabre) is an added advantage

comfortable with chat and voice calling

good typing speed and computer skills

willing to work in rotational shifts (if required)

• Experience

  1 - 7 Years

• No. of Openings

  10

• Education

  B.A, B.Arch, B.C.A, B.B.A, B.Com, BDS, Bachelor of Hotel Management, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  mansarovar jaipur