Customer Support Coordinator

YNV Technologies Pvt. Ltd.

Responsibilities:

Understanding the products and services provided by the company.

Supporting the customer through an email ticketing system and phone calls.

Resolving customer complaints and queries.

Providing detailed information to customers.

Maintaining records of each phone call for future reference.

Offering exceptional customer service and satisfaction.

Adhering to the companys rules and regulations.

Requirements:

Bachelors degree in Business Administration or a related field.

Exceptional verbal and written communication skills.

Preferred with understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, MS Office.

Phenomenal conflict-resolution skills.

Good problem-solving abilities.

A customer-oriented individual.

Ability to meet deadlines and prioritize tasks.

Excellent negotiation and sales skills.

Outstanding interpersonal and organizational skills.

Excellent phone etiquette and active listening abilities.

A quick learner and exceptional ability to make decisions.

Experience : 0 - 2 Years

No. of Openings : 3

Education : B.A, B.Com, B.Sc, M.B.A/PGDM, M.Com

Role : Customer Support Coordinator

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India