Customer Support Coordinator

Otslogistic

Job Description

We are hiring for Customer Support Executive

Location-Plot No 203, Dhool Siras, Dwarka Sector 28, Delhi

Salary - to

JOB DETAILS

To share information of shipments tracking from Transport arrival to departure on regular basis as per information received from team Preparation of MIS Reports Monthly tonnage Report - Client/Commodity/Area wise Co-ordinating with all branches for related data & information FUNCTIONAL AREA Customer Service Executive, Customer Service Executive Jobs in logistic Industry

Roles & Responsibilities:

Customer Support

Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Escalate with third-party vendors to ensure timely resolution

Ensure customer queries are resolved in a timely manner on-call or mail.

Work with the customer support team to ensure accurate processes and training are in place

Responding timely to escalations cases

Create data of all shipment information and collect all the document from clients

Manage Excel reports in real-time

You have to manage all POD and Dispatch collect and create a database

Qualification

Experience- Minimum 1 Years of experience in the Logistics or freight industry

Excellent verbal communication skills

Ready to work in shifts and weekends on a rotation basis & as per the business needs

Must be a team player and have the ability to interact with all levels in the organization

Effective time management skills

Proficient in MS Office (Word, Excel, PowerPoint), Google Drive, etc.

Experience : 1 - 3 Years

No. of Openings : 2

Education : Professional Degree

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India