Customer Support Associate

manage large amounts of incoming phone calls, emails and chats.

identify and assess customers’ needs to achieve satisfaction.

build sustainable relationships and trust with customer accounts through open and interactive communication.

provide accurate, valid and complete information by using the right methods/tools.

handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

keep records of customer interactions, process customer accounts and file documents.

follow communication procedures, guidelines and policies.

take the extra mile to engage customers.

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office