Looking for a customer success executive who can be the voice of the customer to provide inputs for our core products. You will be the first point of contact for our users and will provide constant support in order to deliver best-in-class customer experience throughout their journey.
You will ensure that new users are onboarded successfully and also provide feedback in terms of possible opportunities that you might uncover during your interactions with different users.
Handle and resolve customer requests and complaints through all possible channels.
Respond to customer queries on various platforms for seamless customer experience.
Be the user-expert and explain customer problems; be fully knowledgeable of pain points experienced by customers and report the issues.
Answer questions about products and ask questions to understand customer requirements.
Communicate with customers at regular intervals to understand their requirements and needs.
Should be customer obsessed. Derive insights from each call and share the same with the respective team for product improvements and iterations.
Keep records of inbound/outbound calls and note useful information.
Communicate any problems, concerns or questions to the reporting manager or concerned team.
Desired skills and Requirements
1 to 3 years of experience as customer success, tele-sales representative or other sales/customer service role.
Results-driven and willing to communicate with the users to understand the queries in-depth.
Should be ready for outbound / inbound calling.
Excellent communication and interpersonal skills.
Hands on experience in Basic computer skills, including Microsoft Word and Excel.
Academic Qualification: Any Graduate, Any Specialization.