Walk-In For Customer Success Associate (CSA) (Fresher)

Company: NNIIT

Location: Hyderabad (Onsite)

Employment Type: Full-Time

Joining: Immediate

Shift Timing: 11:30 AM – 9:00 PM

Weekly Off: Sunday (Fixed)

Compensation- 2-3 Lpa

ROLE OVERVIEW

NNIIT is looking for a highly motivated and customer-centric Customer Success Associate who can manage student and parent relationships, ensure satisfaction, and drive retention. This role plays a key part in delivering a smooth and positive learning experience.

KEY RESPONSIBILITIES

Act as the primary point of contact for students and parents

Handle queries, follow-ups, and escalations via calls, WhatsApp, and email

Onboard new students and explain courses, processes, and expectations

Ensure high levels of student satisfaction and engagement

Coordinate with academic and internal teams for issue resolution

Maintain accurate records in CRM and internal systems

Collect feedback and share insights with management

REQUIRED SKILLS & ELIGIBILITY

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Comfortable with calls, follow-ups, and customer interaction

Basic computer and CRM knowledge

Ability to work in a fast-paced environment

Immediate joiner preferred

• Experience

  1 Years

• No. of Openings

  8

• Education

  Graduate

• Role

  Customer Success Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office