Hiring for Customer Services

Promark Solutions

Job Profiles (Hotel Process):
1. Handling customer's queries related to Check-In & Check-Out procedures, Check-Out bill settlement & other queries.
2. Handling customer's grievances related to room services, hotel's staff behavior & hygiene issues during the stay.
3. Co-ordination with Hotel's Owner to address customer's issues & complaints.
4. To provide guest feedback to concern person in Hotel.
5. Responsible to handle mails & calls from guest & Hotels.

Skills Required
1. Good verbal communications in English & Hindi
2. Problem Solving skills
3. Enthusiastic & soft skills
4. Ready to work in Rotational shift (Only Males)