Customer Service Representative

Black & white Business Solutions

Dear Aspirant,

Hiring for TOP MNC's Companies.

Greetings from Black and White Business Solutions,

Free Job Placement.

Looking out for candidates who can join Immediately, International Voice Process.

Freshers / Experience , Salary 18k to 35k + Incentives.

One day Interview Process,....easy selection..

2022 freshers can apply..

For more information

Roles and Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives.

Candidate should possess excellent oral and written communication skills

Candidate with good customer service skills would be preferred

Candidate should have 0 3 years of experience in Customer Support Voice Process.

Prior experience in Customer Service industry will be an added advantage.

Should be open to work in Night shifts / Rotational Shifts.

Candidates with backlogs/arrears in their degree are not eligible

Responsible for dealing with Domestic & International Clients

Responsible for dealing with Clients Queries.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

Location: Bangalore

Experience : 0 - 1 Years

No. of Openings : 100

Education : Higher Secondary, Diploma, B.A, B.C.A, B.B.A, B.Com

Role : Customer Service Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India