Customer Service Voice Process

GS Infotech

bpo-voice process fresher job openings 2022 batch

job description

roles and responsibilities

minimum 0 months to 1 year of experience in voice support preferable.

# any domain experience can also apply.

# answer customer queries via call, covering a full range of clients products and services including obtaining all information necessary for resolution of transaction.

# besides assisting the customer queries need to figure out the potential and close

# identify the customer escalation and act according to it.

# must communicate to the customers effectively over chat.

# must be good in terms of oral and verbal communication.

# must be an analytical and a logical thinker to solve customer queries and issues.

# candidate with excellent verbal communication is mandatory.

education : any graduation or diploma or hsc.

working days :6 days a week

shift timings : totally rotational night shifts

desired candidate profile:

# experience in any domain with excellent verbal communication is mandatory.

# flexible to work in night shift.

perks and benefits:

# will provide 2 way cabs.

# incentives on dollars.

# insurance.

# wfh available depend on process.

role:voice / blended - other

salary: 12k- 15k

industry:bpo / call centre

functional area:customer success, service & operations

role category:voice / blended

employment type:full time, permanent

• Experience

  0 - 1 Years

• No. of Openings

  120

• Education

  B.C.A, B.Com, B.E, B.Sc, Diploma, Higher Secondary

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office