responsibilities:
- manage customer accounts and ensure high levels of customer satisfaction.
- address customer inquiries and resolve issues promptly.
- maintain accurate records of customer interactions and transactions.
- provide feedback to the team to improve service processes.
- develop strategies to strengthen customer relationships and loyalty.
requirements:
- proven experience in customer service roles.
- excellent communication and interpersonal skills.
- ability to work independently and as part of a team.
- strong problem-solving skills and a proactive attitude.
- proficiency in using crm software and microsoft office suite.
- bachelor's degree in business, marketing, or a related field is preferred.
- fluency in tamil and english is essential.
benefits:
- competitive salary and performance-based incentives.
- comprehensive training and development programs.
- opportunities for career advancement.
- health insurance and other employee benefits.
- friendly and supportive work environment.
office location: anna nagar west, chennai, tamil nadu
Experience
0 - 2 Years
No. of Openings
20
Education
Graduate (B.A, B.Arch, B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Ed)
Role
Customer Relationship Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office