Interview For Customer Relationship Executive || 12th Pass - Freshers

Infinity Home Appliance

Fresher
10 Openings
1.8 - 3.8 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Durgapur, Bardhaman - Bankura - Bishnupur - Purulia

Key Skills

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Job Description

- building and maintaining relationships with customers: as a customer relationship executive, your main responsibility will be to interact with customers, understand their needs, and ensure their satisfaction with the company's products or services.

- providing excellent customer service: you will need to handle customer queries, complaints, and feedback efficiently and effectively. it is important to ensure that customers feel valued and listened to at all times.

- communicating with customers via various channels: you will be required to engage with customers through phone calls, emails, chat support, and social media platforms. strong communication skills are essential for this role.

- resolving customer issues: it will be your responsibility to address any concerns or problems that customers may have in a timely and professional manner. you should be able to find solutions that meet both the customer's needs and the company's policies.

- collaborating with other departments: you may need to coordinate with the sales, marketing, and product teams to provide a seamless customer experience. working together with colleagues to address customer needs is key to ensuring customer satisfaction.

required skills and expectations:

1. strong communication skills: you must have excellent verbal and written communication skills to effectively interact with customers.

2. empathy and patience: being able to understand and empathize with customers' concerns, as well as being patient in resolving issues, is essential.

3. problem-solving abilities: you should have the ability to think critically and come up with solutions to address customer problems effectively.

4. ability to multitask: managing multiple customer inquiries simultaneously while maintaining a high level of professionalism is crucial.

5. basic computer proficiency: you should be comfortable using computers, navigating software systems, and responding to customer inquiries using various digital channels.