Customer Relationship Executive - Full Time - Freshers

- Respond to customer inquiries: The customer relationship executive will be responsible for answering phone calls, emails, and messages from customers regarding products or services.

- Resolve customer complaints: It is important for the customer relationship executive to address any issues or complaints that customers may have, in a professional and timely manner.

- Maintain customer records: Keeping track of customer interactions and transactions is essential to provide personalized service and build long-term relationships with customers.

- Provide product information: The customer relationship executive should have a good understanding of the company's products or services to effectively assist customers with their queries.

- Upsell products or services: The role may involve recommending additional products or services to customers to increase sales and enhance customer satisfaction.

Skills and Expectations:

- Good communication skills: The customer relationship executive should have excellent verbal and written communication skills to effectively interact with customers.

- Problem-solving abilities: Being able to think on your feet and find solutions to customer issues is crucial in this role.

- Patience and empathy: Dealing with customer complaints and concerns requires a high level of patience and empathy to ensure customer satisfaction.

- Basic computer skills: Proficiency in using email, spreadsheets, and other office software is necessary for maintaining customer records and communicating with customers.

- Ability to work in a team: Collaborating with colleagues to provide exceptional customer service is essential in this role.

• Experience

  0 - 1 Years

• No. of Openings

  11

• Education

  10th Pass

• Role

  Customer Relationship Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Kolkata