Opening For Customer Relationship Executive

1. Respond to Customer Inquiries: Handle incoming inquiries from customers via multiple channels such as email, chat, and phone promptly and accurately.

2. Provide information about products, orders, Delivery, returns, and other relevant topics.

3. Resolve Customer Issues: Address customer complaints, concerns, and issues effectively, striving for first-contact resolution whenever possible.

4. Escalate complex issues to the appropriate departments for further assistance.

5. Process Orders and Returns: Assist customers with placing orders, tracking orders, and processing returns.

6. Collaborate with Other Departments: Liaise with other departments such as logistics, marketing, and product development to address customer needs and improve the overall customer experience.

7. Stay Informed: Stay informed about product updates, promotions, and company policies to provide accurate and up-to-date information to customers.

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  customer relationship executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office