Opening For Customer Relationship Executive

1. Respond to Customer Inquiries: Handle incoming inquiries from customers via multiple channels such as , chat, and phone promptly and accurately.

2. Provide information about products, orders, Delivery, returns, and other relevant topics.

3. Resolve Customer Issues: Address customer complaints, concerns, and issues effectively, striving for first-contact resolution whenever possible.

4. Escalate complex issues to the appropriate departments for further assistance.

5. Process Orders and Returns: Assist customers with placing orders, tracking orders, and processing returns.

6. Collaborate with Other Departments: Liaise with other departments such as logistics, marketing, and product development to address customer needs and improve the overall customer experience.

7. Stay Informed: Stay informed about product updates, promotions, and company policies to provide accurate and up-to-date information to customers.

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  customer relationship executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office