Customer Interaction Executive (1-2 Years)

An international BPO Customer Care Executive serves as the primary point of contact for customers from a variety of countries, handling inquiries, complaints, and providing information across multiple communication channels (phone, email, chat). The main goal is to ensure high levels of customer satisfaction and maintain a positive relationship with clients.

Key Responsibilities

Handle inbound and outbound calls, emails, and chats in a professional manner.

Resolve customer issues and complaints efficiently and effectively.

Provide accurate and complete information about products, services, and promotions.

Maintain detailed records of all customer interactions in a CRM system.

Meet performance targets for customer satisfaction and call handling.

Required Qualifications & Skills

Fluent in English, with excellent verbal and written communication skills.

Strong problem-solving and conflict resolution abilities.

Ability to work in a fast-paced environment and handle challenging situations calmly.

Basic computer skills and familiarity with customer service software (CRM).

Flexibility to work in shifts to accommodate different time zones.

Prior experience in a customer service or BPO environment is preferred.

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  Graduate

• Role

  Customer Interaction Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Gurgaon sec 21