Customer Care Executive (Freshers) Howrah

- Provide excellent customer service to all clients:

- This includes answering phone calls, responding to emails, and addressing customer inquiries or complaints in a professional and timely manner.

- Maintain customer records and information accurately:

- It is important to update customer profiles with any changes or new information to ensure that all interactions are personalized and efficient.

- Assist in resolving customer issues and concerns:

- Act as a liaison between customers and the company to find solutions to any problems they may have, ensuring customer satisfaction and retention.

- Coordinate with different departments:

- Collaborate with other teams such as sales, marketing, and operations to ensure seamless communication and provide the best service to customers.

- Attend training sessions and meetings:

- Stay up-to-date with company policies, products, and procedures to better assist customers and contribute to the overall success of the organization.

Skills and Expectations:

- Strong communication skills:

- The ability to communicate effectively with customers and team members is essential to provide excellent service and resolve issues efficiently.

- Attention to detail:

- Accuracy in maintaining customer records and information is crucial to ensure a personalized customer experience.

- Patience and empathy:

- Dealing with customer complaints or issues requires patience and empathy to understand their concerns and provide appropriate solutions.

- Basic computer knowledge:

- Proficiency in using computers and software applications to manage customer records and communicate effectively with clients.

- Ability to work in a fast-paced environment:

- Being able to multitask, prioritize tasks, and adapt to changes quickly is necessary to handle a high volume of customer interactions.

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  10th Pass

• Role

  Customer Handling Executive

• Industry Type

  FMCG / Retail

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Salkia howrah 711106