Urgent Requirement For Customer Care -Graduates

We are looking for a Customer Care Executive to join our team in Malda. This part-time role allows you to work from home while assisting our customers with their inquiries and concerns.

**Key Responsibilities:**

- **Handle Customer Inquiries:** Respond to customer questions and issues through phone, email, or chat, ensuring prompt and courteous service.

- **Provide Solutions:** Understand customer needs and offer appropriate solutions or alternatives to enhance their experience.

- **Maintain Customer Records:** Document customer interactions and transactions accurately to keep up-to-date records for future reference.

- **Follow Up on Issues:** Ensure resolution of all customer inquiries by following up and checking in with customers after their issues have been addressed.

- **Collaborate with Teams:** Work closely with other departments to resolve customer complaints and improve service delivery.

**Required Skills and Expectations:**

Candidates should have at least 1 to 5 years of experience in customer service. A minimum education of 12th grade is required. You must possess excellent communication skills, both written and verbal, to effectively interact with customers. Good problem-solving abilities are essential for addressing customer concerns quickly and efficiently. Familiarity with computers and various software applications is expected, as you will be managing customer information and communications online. Additionally, the ability to work independently, manage time effectively, and adapt to changing situations will contribute to your success in this role.

• Experience

  1 - 5 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home