Customer Care Executive

Job Description:

· Handle inbound calls from the customers.

· Identify the needs of customers, resolve issues, and provide solutions.

· Maintain good customer relations.

· Meet personal targets and work towards meeting team targets.

· Maintain records of the conversations with the customer and analyze the data.

· Excellent communication skill, Versant level 5 must.

· Six days Working & 1 rotational week-off, 9 hours shift.

· Graduate with minimum 6 month of work experience in customer service only, preferably inbound services. (Customer service / Hospitality (front Desk) / International calling experience / Telecom / D2H / Calling / Tele caller/ Tele sales/ Collections).

· Typing Test – 25-30 WPM with 85% accuracy

· Working window 24x7 (Male) 7am to 9pm (females).

· Typing Test – 25-30 WPM with 85% accuracy.

· Salary: Graduate (6-11 months’ work expr) – lacs, Graduate (12 months plus work expr) - lacs

• Experience

  0 - 1 Years

• No. of Openings

  16

• Education

  Graduate

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office