Fresher - Hiring For Customer Care Associate

- **Key Responsibilities:**

1. Respond to customer inquiries: Answer phone calls, emails, and online chats promptly to assist customers with their questions or concerns.

2. Resolve customer issues: Investigate and solve customer complaints or problems to ensure customer satisfaction.

3. Process orders: Handle customer orders, changes, returns, and refunds accurately and efficiently.

4. Maintain customer records: Update and maintain customer information in the database to ensure accuracy and organization.

5. Provide product information: Educate customers about products, services, and promotions to assist them in making informed purchasing decisions.

- **Required Skills and Expectations:**

1. Excellent communication skills: Ability to communicate clearly and effectively with customers to provide helpful assistance.

2. Strong problem-solving skills: Capacity to think critically and find solutions to address customer concerns or issues.

3. Attention to detail: Ensure accuracy in order processing and maintaining customer records.

4. Patience and empathy: Ability to listen attentively and show understanding and compassion towards customers' needs.

5. Ability to work in a fast-paced environment: Handle multiple customer inquiries and tasks efficiently while maintaining a positive attitude.

• Experience

  Fresher

• No. of Openings

  100

• Education

  Graduate

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Plot No. 197–198, Block A, Phase-2 Noida Special Economic Zone (NSEZ) Noida, UP – 201305