Customer Associate

S.A Group Talent Management

Candidates are required to have excellent communication skills - written and oral. Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through their written chat communication, translate the need into process query and provide the right resolution in a clear and concise manner

Ability to understand the conversation between the chat bot and customer and pick up from there and continue Customer conversation.

Analytical skills to understand the reason why the chat bot was unable to resolve customer query and provide intelligence back into the system on what needs to be changed within the Chat-bot

Willingness to work mainly US shifts in a 24/7 environment with shift rotations

Prior Chat Experience. Preferably has worked on dual concurrency.

Ability to multitask and work with multiple tools in order to provide the best resolution

Functional knowledge of using CRM solutions and MS Excel

Domain knowledge of US Customer Service, preferably Telecom industry

Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills

Typing speed is crucial (Speed 40 words per minute 95% accuracy).

1+ industry experience, with major in English

Skilled in creating content

Experience in writing with focus on incorporating special keywords pertaining to the topic

Ensured high quality deliveries by providing impactful and ready to implement solutions for client requests

Experience in short content pieces

Passionate about blogging: Personal blog on specific niche would be appreciated

Experience : 0 - 1 Years

No. of Openings : 150

Education : Secondary School

Role : Customer Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India