We are looking for dedicated and friendly Counter Staff to join our team in Jalna. Candidates should have 2 to 8 years of experience and must have completed their 12th grade. This is a full-time position that requires working from the office.
Key Responsibilities:
- Customer Service: Greet and assist customers courteously, addressing their queries and ensuring a pleasant experience.
- Product Knowledge: Familiarize yourself with the products and services offered to provide accurate information and recommendations to customers.
- Order Management: Process customer orders efficiently, ensuring accuracy and timely service while managing cash and digital transactions.
- Inventory Handling: Monitor stock levels, inform supervisors when restocking is needed, and help keep the counter organized and clean.
- Complaint Resolution: Handle customer complaints professionally and seek solutions that satisfy the customer and align with company policies.
Required Skills and Expectations:
Candidates should possess excellent communication and interpersonal skills to interact effectively with customers. A positive attitude and strong problem-solving abilities are essential for handling various situations. Attention to detail is crucial when processing orders and managing inventory. A proactive approach to learning about products and services will enhance customer interactions. Team collaboration is important, so the ability to work well with others is expected. Prior experience in a customer-facing role is highly valued, and a passion for providing excellent service will contribute to success in this role.