duties and responsibilities:
-receiving, handling and converting meetings, events and group enquiries.
-planning events in conjunction with the client.
-presenting and selling available and suitable banquet / event options to the highest possible standard.
-contact meeting planner by mail, telephone, customer outings and site inspections.
-arrange and carry out hotel show rounds.
-ensure the complete administration and execution of all planned events.
-negotiate space, dates and rates to obtain booking goals while focusing on shoulder and off season business.
-identify need periods and undertake a comprehensive program of sales activity to secure new and ad hoc business minimizing the impact of low activity periods.
-assist in development and solicitation of banquet and event package plans and aimed at conference business and encourage repeat business.
-attend trade and travel shows of various market areas for promoting hotels event business.
-actively manage business bookings, record denials, make network referrals.
-make commercial decisions to maximize mice income on a daily basis.
-continue professional development through educational offering made via industry trade groups and educational institutions.
-encouraging repeat business through excellent customer service and inquiry handling.
-build strong relationships with customers to fully understand their needs.
-ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions.
-each month review the next 6 months availability to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
-ensuring all inquiries are recorded accurately in the event enquiry application (opera s&m, delphi, protel banquet, mice software etc.).
-bring in direct guests through online marketing and advertising.
-helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.