Job Specification:
â— Take actions to encourage timely debt payments
â— Process payments and refunds
â— Resolve billing and customer credit issues
â— Update account status records and collection efforts
â— Report on collection activity and accounts receivable status
â— Monitor accounts to identify outstanding debts
â— Investigate historical data for each debt or bill
â— Find and contact clients to ask about their overdue payments
Job Requirements:
â— Proven experience as a Collection Specialist or similar role
â— Working knowledge of MS Office and databases
â— Comfortable working with targets
â— Excellent communication skills (written and oral)
â— Skilled in negotiation
â— Problem-solving skills