Responsibilities:
1. Provide chat support to customers regarding products, services, and orders.
2. Respond to customer inquiries promptly and professionally.
3. Process and resolve customer complaints in a timely and efficient manner.
4. Upsell products and services through effective communication.
5. Collaborate with the sales team to meet customer needs and goals.
6. Maintain a high level of product knowledge to assist customers effectively.
7. Document customer interactions and feedback for analysis.