Chat Support Executive

Grow More Finance

0 - 1 Years
20 Openings
1.5 - 3.5 Lac/Yr
Face-to-Face interview
Nagpur Road, Wardha - Nagpur Highway, Dewas

Key Skills

Commodity Analyst Communication Advisor English Typing Red

Apply

Job Description

1. **excellent communication skills**: strong written communication skills to effectively interact with customers and address their queries.

2. **typing proficiency**: fast and accurate typing skills to handle multiple chats efficiently.

3. **customer service orientation**: ability to understand and resolve customer issues with empathy and professionalism.

4. **problem-solving skills**: quick thinking and the ability to resolve issues promptly.

5. **product knowledge**: comprehensive understanding of the company's products or services to provide accurate information and support.

6. **multitasking ability**: capable of managing several conversations simultaneously without losing focus.

7. **technical savvy**: proficiency in using chat software, crm systems, and other relevant tools.

8. **time management**: ability to manage time effectively and handle a high volume of interactions.

9. **adaptability**: flexibility to adjust to different customer personalities and changing business needs.

10. **attention to detail**: ensuring accuracy in responses and capturing relevant customer information correctly.

11. **patience and empathy**: patience to handle difficult customers and empathy to understand their issues and concerns.

12. **conflict resolution**: skills to manage and de-escalate conflicts and handle complaints efficiently.

13. **team collaboration**: ability to work well in a team environment and collaborate with other departments as needed.

14. **language proficiency**: proficiency in multiple languages can be an added advantage.

15. **basic analytical skills**: ability to analyze customer feedback and provide insights to improve service quality.