• Greet customers politely and provide efficient service.
• Scan products and verify prices, quantities and discounts.
• Accept payments by cash, card, digital wallet or other approved methods.
• Issue receipts, refunds, exchanges and correct change.
• Operate point-of-sale systems, barcode scanners and payment terminals.
• Count the cash drawer at the beginning and end of each shift.
• Reconcile daily transactions and report cash discrepancies.
• Follow company procedures for returns, cancellations and discounts.
• Answer basic customer enquiries and direct complaints appropriately.
• Maintain a clean, organised and well-stocked checkout area.
• Assist with product packing, labelling and shelf arrangement when required.
• Monitor suspicious transactions and follow loss-prevention procedures.
• Protect customers’ payment information and maintain confidentiality.
• Coordinate with supervisors and other departments when necessary.
• Follow workplace safety, hygiene and customer-service standards.