- Conduct outbound calls to potential customers: As a Calling Executive, you will be responsible for making calls to potential customers in order to promote products or services offered by the company.
- Provide information about products or services: You will need to have a good understanding of the products or services offered by the company and be able to effectively communicate this information to potential customers over the phone.
- Answer incoming calls from customers: In addition to making outbound calls, you will also be required to answer incoming calls from customers who may have questions or require assistance.
- Maintain call logs and records: It will be important for you to keep detailed records of each call made or received, including the outcome of the call and any follow-up actions required.
Required skills and expectations:
- Good communication skills: You should have excellent verbal communication skills in order to effectively interact with customers over the phone.
- Basic computer skills: You should be comfortable using a computer and be able to navigate basic software programs.
- Patience and perseverance: As a Calling Executive, you may encounter customers who are difficult to deal with, so it is important to have patience and perseverance in handling such situations.
- Ability to work in a team: You should be able to work well as part of a team and collaborate with colleagues to achieve common goals.