JOB DESCRIPTION:
To manage inbound and outbound calls of our US clients in a timely manner.
To identify & access the clients needs, clarify information and provide appropriate solution to clients concern.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools · Strong phone and verbal communication skills along with active listening.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents ·
Follow communication procedures, guidelines and policies
Coordinating with US team and maintaining the records as required. ·
Assisting Hiring Team (If required)
Requirements:
Previous experience in a customer support role (US client handling)
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Adhering to all company policies and procedures.
Candidate need to keep on the shift timings as required by company.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
Candidate must have a laptop with good internet speed (At least 10 Mbps)
Qualification Minimum Graduate required
Experience At least 3 years (In handling US/UK clients is a Must)
Preferred Fluent English & Writing
Job Type: Full-time
Salary: 15, - 22, per month
Job Type: Full-time
Salary: 18, - 22, per month
Experience : 1 - 7 Years
No. of Openings : 3
Education : Any Bachelor Degree
Role : Call Representative
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India