Call Representative

Veracity Resourcing And Services

JOB DESCRIPTION:

To manage inbound and outbound calls of our US clients in a timely manner.

To identify & access the client’s needs, clarify information and provide appropriate solution to client’s concern.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools · Strong phone and verbal communication skills along with active listening.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents ·

Follow communication procedures, guidelines and policies

Coordinating with US team and maintaining the records as required. ·

Assisting Hiring Team (If required)

Requirements:

Previous experience in a customer support role (US client handling)

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Adhering to all company policies and procedures.

Candidate need to keep on the shift timings as required by company.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision-making skills.

Adaptability and accountability.

Candidate must have a laptop with good internet speed (At least 10 Mbps)

Qualification – Minimum Graduate required

Experience – At least 3 years (In handling US/UK clients is a Must)

Preferred – Fluent English & Writing

Job Type: Full-time

Salary: ₹15, - ₹22, per month

Job Type: Full-time

Salary: ₹18, - ₹22, per month

• Experience

  1 - 7 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Call Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home