Call Centre Executive

Atharav Enterprises

Urgeent llooking fo Female call center executive in Chennai

SALARY : 15K TO 20K

2 yrs

Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner

Following call centre scripts when handling different topics

Seize opportunities to upsell products when they arise

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

Update customer information in the customer Sales & Service database during the call

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Ensuring timely and professional responses to all Enquiry, Complaints, Requests and Queries received.

Resolve customer complaints via phone, email, mail or social media

Work with Sales Team and Service manager to ensure proper the action has been taken for that call.

Identify and assess customers needs to achieve satisfaction

Salary may be varied around 15 to 20K based on the candidate experience

Working hours for Customer support executive are generally 10am to

Requirements

Excellent verbal and written communication skills

Proven experience as a Call Centre executive or relevant role

A deep knowledge of the operations of a Call centre department in an organisation

Good understanding of the current market position of the product to which the customer support service is provided.

Ability to multi-task, prioritise, and manage time effectively

Manage organize and implement according to management needs

Graduation with computer skills mandatory.

English, Tamil and Hindi speaking is mandatory

Other languages will be an added advantage

Experience : 1 - 2 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Call Centre Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India