Call Centre Executive

Urgeent llooking fo Female call center executive in Chennai

SALARY : 15K TO 20K

2 yrs

Responsibilities

 Managing large amounts of inbound and outbound calls in a timely manner

 Following call centre “scripts” when handling different topics

 Seize opportunities to upsell products when they arise

 Attracts potential customers by answering product and service questions, suggesting information about other products and services.

 Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

 Update customer information in the customer Sales & Service database during the call

 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

 Ensuring timely and professional responses to all Enquiry, Complaints, Requests and Queries received.

 Resolve customer complaints via phone, email, mail or social media

 Work with Sales Team and Service manager to ensure proper the action has been taken for that call.

 Identify and assess customers’ needs to achieve satisfaction

 Salary may be varied around 15 to 20K based on the candidate experience

 Working hours for Customer support executive are generally 10am to

Requirements

 Excellent verbal and written communication skills

 Proven experience as a Call Centre executive or relevant role

 A deep knowledge of the operations of a Call centre department in an organisation

 Good understanding of the current market position of the product to which the customer support service is provided.

 Ability to multi-task, prioritise, and manage time effectively

 Manage organize and implement according to management needs

 Graduation with computer skills mandatory.

 English, Tamil and Hindi speaking is mandatory

 Other languages will be an added advantage

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Call Centre Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office