Urgent Requirement For BPO Call Center in Coimbatore

- Answer incoming calls from customers promptly and professionally:

Respond to customer inquiries, provide information, and resolve complaints in a courteous and efficient manner.

- Make outbound calls to follow up with customers or provide updates:

Proactively reach out to customers to gather feedback, confirm appointments, or offer additional assistance.

- Input accurate and detailed information into the company's database:

Ensure all customer interactions are accurately documented for future reference and analysis.

- Adhere to call center scripts and guidelines:

Follow established procedures and protocols to uphold quality standards and consistency in customer service.

- Meet performance targets and metrics set by the company:

Strive to meet or exceed key performance indicators such as call resolution time, customer satisfaction ratings, and call volume.

- Strong communication skills:

Ability to effectively communicate with customers, colleagues, and supervisors in a clear and professional manner.

- Excellent problem-solving abilities:

Capability to analyze customer issues, identify solutions, and resolve problems efficiently.

- Ability to multitask and prioritize workload:

Manage multiple tasks simultaneously and prioritize responsibilities to meet deadlines and deliver excellent customer service.

• Experience

  0 - 4 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  coimbatore