CAD Application Engineer

  • icon job experience 1 - 2 Years
  • icon job opening 3 Openings
  • icon salary 2.0-2.8 Lac/Yr
  • icon job location Hyderabad

Key Skills

Solidworks

Job Description

Designation : CAD Applications Engineer.

Job Responsibilities :

The primary role of an Application Engineer is to provide product support to customers by.

Managing technical support issues taken via phone, email, or web portal Utilize your expertise in SolidWorks products to assist customers with challenges they face in production.

· Follow up on Service Requests and Software Performance Reports generated through support cases.

· Ensure that response time and customer satisfaction surveys meet goals.

· Research solutions and create knowledge base articles.

· Conduct assigned training classes Train new students on SolidWorks products.

· Make on-site customer visits.

Travel to customer sites (10 20% of the time) to provide onsite support and training (occasional weekend and evening travel estimated less than 5% of the time).

Working with the sales team to accurately understand our customers requirements.

Progression into product demonstrations of SolidWorks to prospective customers.

Training of customers in the correct use of SolidWorks.

· Working with a broad range of customers who use SolidWorks to design their products.

· Responding to the needs of our customers to solve technical problems in using SolidWorks.

. Reporting to the Technical Manager & Sr. Applications Support Engineer.

Desired Candidate Profile/Key Skills:

Engineering design experience gained in a design environment.

Knowledge of 3D CAD System, ideally SolidWorks bit Pro/ENGINEER or Inventor may also be useful.

Good knowledge and use of Microsoft Office applications Word, Excel, Outlook.

Willingness to be flexible and to travel as required.

· Strong problem-solving skills identifies and resolves problems in a timely manner, generates creative solutions, demonstrates attention to details.

· Strong customer service skills manages difficult or emotional customer situations, resolves conflicts, responds promptly to customer requests.

· Strong verbal and written communication skills

Experience : 1 - 2 Years

No. of Openings : 3

Role : CAD Application Engineer

Industry Type : Engineering / Cement / Metals

Gender : Male

Job Country : India

About Logical Solutions limited

Logical Solutions is a Product Design and Engineering Services company, founded in the year 2000. It represents strong domain knowledge which is enhanced by an innovative approach. Logical has exclusively specialized in the hard-to-serve field of CAD/CAM/CAE, where it has established a reputation for success. Logical operates two divisions dedicated to Engineering Services and CAD/CAM/CAE Products.
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