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Works independently on multiple IT projects as a project team member, occasionally as a project leader.
Works on moderately-complex to complex system issues or projects that require increased skill in multiple IT functional areas.
May coach more junior staff.
Ensure release management and SDLC processes are followed
Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally
Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users
Develops and manages IT systems for business units across the enterprise.
Develops and implements strategies to follow IT policies and procedures
Prepares status reports on related IT functions and related projects to ensure management is appraised of current workload.
Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness.
Provides direct support to the business and IT staff.
Gather and document requirements from relevant business owners
Create and maintain documentation of system components and their operation
Write unit and integration tests that ensure system reliability
Help train end-users on the use of any new tooling
Take ownership of tools and sub-components
Properly support and manage user access and passwords per IT policies and procedures
Proposes and implements systems enhancements that will improve the reliability and performance of the system.
Monitors usage and performance.
Installs, maintains, and upgrades internal server hardware and software systems used for designing and developing company products.
Troubleshoots server, software, and hardware issues.
Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs.
Researches, evaluates, and recommends software and hardware products.
Maintain a secure systems environment.
Provides new hardware specifications based on application needs and anticipated growth.
Performs other related duties as assigned.
Knowledge and Experience
Bachelors degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience
Knowledge of relevant IT system issues, techniques, and implications across more than one server platform.
Must have extensive knowledge in networking, databases, systems, and/or Web operations with a primary focus on IT system administration, IT application administration but may be involved in developing enterprise IT strategies, management of projects and more complicated issues.
Typically requires four (4) or more years of combined IT and Identity Access Management work experience with a broad range of exposure to systems analysis, applications development, along with infrastructure design and administration with at least two (2) years of experience in the IT Engineering role.
Professional certification such as CISSP, CISM, etc. is strongly preferred.