position summary
a branch manager is in charge of overseeing and coordinating all operations for a branch. they are directly responsible for training new staff members, and developing goals to maintain sales performance.
key roles & responsibilities:
• train employees and evaluate their performances, create strategies to ensure that sales targets are met for business/personal/housing loans.
• create and maintain relationships with clients, liaise with other branches to share strategies.
• co-ordination with sales managers, tele callers to establish sales goals and to develop scripts for use by telemarketing team.
• recognising employee achievements and encouraging excellence in the work environment.
• developing and implementing sales plans, conducting regular sales and operations meetings.
• briefing employees on current sales goals, promotions, and other relevant information.
• organising marketing activities and events for the branch, increasing brand awareness for the company within the community.
• assessing market conditions and identifying opportunities, drafting forecasts and business plans.