profitability management - maintaining & optimizing profitability for the branch
•target setting & management – monitoring branch targets in numbers & volumes
•portfolio quality management - through superior underwriting, working closely with collections
•cost management – managing all branch operating costs including cost of acquisition, operations etc.
•people management – motivating team, handling hr & administration function of the branch
•customers experience management - ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues.
•achieve contributed value targets set for the branch
•ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
•provide superior customer experience
•manage tat’s on credit & processing
•minimize pre & post disbursal discrepancies
monitoring performance
•monitoring branch performance in terms of key drivers .
•contributed value…. volumes / profitability / expenses / losses