BPO Telecaller

konexions

job description

designation: cce

experience: 0 to 2 years

process: collection / recovery (banking/nbfc/telecom)

location: south delhi (lajpat nagar part-2)

job kpi :-

* manage large amounts of outbound calls in a timely manner

* follow communication scripts when handling different topics

* identify customers' needs, clarify information, and research every issue

and provide solutions and/or alternatives

* seize opportunities to upsell products when they arise

* build sustainable relationships and engage customers by taking the

extra mile

* keep records of all conversations in our call center database in a

comprehensible way

* frequently up skill trainings/refreshers for improvement in

performance.

* meet personal/team qualitative and quantitative targets

* target based calling with major focus on conversion

requirements

* qualification minimum 12th pass

* basic computer knowledge

* fresher & experience both can also apply

* track record of performance in ob set up preferably collections

* strong telephonic and verbal communication skills along with active

listening

* customer focus and adaptability to different personality types

* ability to multi-task, set priorities and manage time effectively

basic criteria:-

office reporting time am & login time to

working days 26 we are sunday working rotational 4 week off

salary date 20th to 25th every month .

starting salary 8k rest according to your experience.

salary :-

upto 8k to 25k according to agent experience .

• Experience

  0 - 6 Years

• No. of Openings

  30

• Education

  Higher Secondary

• Role

  Bpo Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office