Hiring Fresher / BPO Telecaller / 12th Pass

As a BPO Telecaller, you will play a vital role in customer interaction and support. Your primary responsibility will be to handle incoming and outgoing calls, assisting customers with their inquiries and providing information about our services.

Key Responsibilities:

- Customer Engagement: Reach out to potential customers via phone calls to explain services and gather feedback, ensuring a positive customer experience.

- Data Entry: Accurately log customer interactions and feedback into the system to maintain comprehensive records for tracking and analysis.

- Issue Resolution: Address customer queries, complaints, and requests effectively, providing timely solutions or escalating issues when necessary.

- Follow-ups: Conduct follow-up calls to ensure customer satisfaction and to encourage repeat business or referrals.

- Team Collaboration: Work closely with the team to share insights, report issues, and contribute to team targets, fostering a collaborative environment.

Required Skills and Expectations:

- Communication Skills: Ability to speak clearly and effectively, both in English and Hindi, to engage with a diverse range of customers.

- Basic Computer Skills: Familiarity with computers and basic software applications for data entry and communication purposes.

- Listening Skills: Strong active listening skills are essential to understand customer needs and respond appropriately.

- Adaptability: Willingness to learn and adapt to new processes and systems as required.

- Positive Attitude: A friendly demeanor and a proactive approach to handling challenges in a professional manner.

- Self-Motivated: As this is a work-from-home position, you should be able to manage your time effectively and work independently.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home