BPO Telecaller Jobs For Freshers - Lucknow

As a BPO Telecaller, you will be responsible for communicating with customers to provide information, resolve issues, and promote services. This role requires effective communication skills and a friendly demeanor.

Key Responsibilities:

- Inbound and Outbound Calls: Handle both incoming inquiries and make outbound calls to engage potential customers, ensuring clear and effective communication.

- Customer Support: Assist customers with their questions or concerns, providing prompt and accurate information to enhance their experience.

- Product Promotion: Inform customers about products and services, helping to identify their needs and promoting suitable offerings.

- Data Entry and Record Keeping: Accurately input customer information and maintain logs of interactions for future reference, ensuring data integrity.

- Follow-up Calls: Conduct follow-up calls to ensure customer satisfaction and gather feedback on their experiences, fostering positive relationships.

- Meeting Targets: Strive to meet assigned targets for call volume, customer satisfaction, or sales, contributing to the overall goals of the team.

Required Skills and Expectations:

- Communication Skills: You should have strong verbal communication skills to effectively convey information and engage with customers.

- Listening Ability: Active listening is crucial to understand customer needs and provide the right solutions.

- Basic Computer Knowledge: Familiarity with computers and office software is necessary for data entry and maintaining records.

- Problem-Solving Skills: You should be able to think on your feet and come up with solutions when faced with customer challenges.

- Team Player: Being able to work collaboratively with others in a fast-paced environment is essential for success.

- Positive Attitude: A friendly and upbeat demeanor will help you connect with customers effectively.

• Experience

  0 - 1 Years

• No. of Openings

  250

• Education

  12th Pass

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office