BPO Telecaller Jobs For Freshers - Lucknow

As a BPO Telecaller, you will be responsible for communicating with customers to provide information, resolve issues, and promote services. This role requires effective communication skills and a friendly demeanor.

**Key Responsibilities:**

- **Inbound and Outbound Calls:** Handle both incoming inquiries and make outbound calls to engage potential customers, ensuring clear and effective communication.

- **Customer Support:** Assist customers with their questions or concerns, providing prompt and accurate information to enhance their experience.

- **Product Promotion:** Inform customers about products and services, helping to identify their needs and promoting suitable offerings.

- **Data Entry and Record Keeping:** Accurately input customer information and maintain logs of interactions for future reference, ensuring data integrity.

- **Follow-up Calls:** Conduct follow-up calls to ensure customer satisfaction and gather feedback on their experiences, fostering positive relationships.

- **Meeting Targets:** Strive to meet assigned targets for call volume, customer satisfaction, or sales, contributing to the overall goals of the team.

**Required Skills and Expectations:**

- **Communication Skills:** You should have strong verbal communication skills to effectively convey information and engage with customers.

- **Listening Ability:** Active listening is crucial to understand customer needs and provide the right solutions.

- **Basic Computer Knowledge:** Familiarity with computers and office software is necessary for data entry and maintaining records.

- **Problem-Solving Skills:** You should be able to think on your feet and come up with solutions when faced with customer challenges.

- **Team Player:** Being able to work collaboratively with others in a fast-paced environment is essential for success.

- **Positive Attitude:** A friendly and upbeat demeanor will help you connect with customers effectively.

• Experience

  0 - 1 Years

• No. of Openings

  250

• Education

  12th Pass

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office