BPO Analyst

DVP Enterprises

2 - 3 Years
20 Openings
3.0 - 3.5 Lac/Yr
Face-to-Face interview
Rajahmundry

Key Skills

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Job Description

quality analyst ( call auditing)

the key role of call center quality assurance is ensuring that the agents provide quality service in line with the

organizational objectives. optimized quality assurance increases agents

’

efficiency through behavior

modification, enhanced quality service to customers and improved close rates. it is important to have a robust

quality assurance program, creating a team of analysts and understanding their roles and responsibilities

quality analyst roles & responsiblities

here are essential functions and tasks of a quality assurance team:

1. developing evaluation programs

2. keeping track of the key industry trends

3. monitoring customer interactions

4. calibration sessions

5. utilization of technology

6. training and coaching

7. compliance monitoring

’

8. driving innovation and optimizing processes

9. competition analysis

10. agent engagement

11. revenue growth

12. improving overall contact center efficiency

Experience
2 - 3 Years
No. of Openings
20
Education
B.A, M.A, M.B.A/PGDM, M.Com
Role
BPO Analyst
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About DVP Enterprises

DVP Enterprises is a business and management consultancy that aims to provide comprehensive to businesses. Our goal is to become a trusted name in the industry by offering our clients the best possible service at the most competitive rates. Our team comprises experienced and qualified consultants who are dedicated to helping your business grow in the ever-changing environment.