job title: body shop advisor (fresher & experience)
location: varanasi
key responsibilities:
customer interaction:
greet customers and assess their vehicle needs.
explain the repair process, services offered, and estimated timelines.
provide detailed estimates for repair costs and seek customer approval.
coordination:
schedule repair appointments and coordinate with technicians.
track the progress of repairs and keep customers informed.
liaise with insurance companies to handle claims and approvals.
documentation:
prepare and maintain accurate records of services performed.
ensure all required paperwork is completed and filed appropriately.
maintain a clean and organized work environment.
quality control:
inspect vehicles before and after repairs to ensure quality standards are met.
address any customer concerns or complaints promptly.
sales support:
promote additional services and products to enhance customer satisfaction.
assist in achieving sales targets for the body shop department.
qualifications:
education: a diploma or degree in automotive technology/mechanical engineering or a related field is a plus.
experience: no prior experience required; on-the-job training will be provided.
skills:
strong communication and interpersonal skills.
basic understanding of automotive repair processes.
customer service orientation and ability to handle challenging situations.
organizational skills and attention to detail.
ability to work in a fast-paced environment.