Back Office Executive

WEBSENOR

managing incoming calls and customer inquiries able to provide a satisfactory answer.

a high attention to details the ability to multi-task and stay organized ability to work quickly under pressure desired candidate candidate must be comfortable with work from office ability to communicate clearly and professionally , both verbally and in writing has a pleasant , patient and friendly attitude

candidates must have a problem solving attitude. •

role: telecaller •

industry type: call centre / bpo / kpo / ites / lpo •

functional area: ites / bpo / kpo / lpo / customer service •

number of vacancy: 2

• gender[ male / female ]

• job country india responsibilities:

• handle customer’s inbound and outbound calls. solving queries, telling them about products/offers/services

• follow communication “scripts” when handling different topics

• identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• seize opportunities to upsell products when they arise

• build sustainable relationships and engage customers by taking the extra mile

• keep records of all conversations in our database in a comprehensible way

• frequently attend educational seminars to improve knowledge and performance level

• meet personal/team qualitative and quantitative targets

minimum requirement:

• good communication skills

• good problem-solving skills over the call

• high energy level

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• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Back Office Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office