Back Office Executive

WEBSENOR

Managing incoming calls and customer inquiries Able to provide a satisfactory answer.

A high attention to details The ability to multi-task and stay organized Ability to work quickly under pressure Desired Candidate Candidate must be comfortable with work from office Ability to communicate clearly and professionally , both verbally and in writing Has a pleasant , patient and friendly attitude

Candidates must have a problem solving attitude.

Role: Telecaller

Industry Type: Call Centre / BPO / KPO / ITES / LPO

Functional Area: ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy: 2

Gender[ Male / Female ]

Job Country India Responsibilities:

Handle customers inbound and outbound calls. Solving queries, telling them about products/offers/services

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills

Good Problem-solving skills over the call

High energy level

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Experience : 1 - 5 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Back Office Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India