Back Office Executive

Combined Enterprises

We are seeking a highly motivated and experienced Customer Relationship Manager to join our team. As a Customer Relationship Manager, you will be responsible for maintaining and strengthening our relationships with customers to ensure their satisfaction and continued loyalty to our brand.

Responsibilities:

Build and maintain strong relationships with customers to ensure their satisfaction and loyalty to our brand

Develop and implement strategies to enhance the customer experience and increase customer retention

Respond promptly and effectively to customer inquiries and concerns

Collaborate with sales and marketing teams to identify opportunities to upsell and cross-sell to existing customers

Analyze customer data and feedback to identify trends and opportunities for improvement

Develop and deliver training programs for customer service representatives to ensure they provide excellent customer service

Collaborate with other departments to ensure seamless communication and coordination with customers

Prepare regular reports on customer satisfaction, retention, and loyalty metrics

Stay up-to-date with industry trends and best practices in customer relationship management

Requirements:

Bachelor's degree in business, marketing, or a related field

Minimum of [insert number] years of experience in customer relationship management or a related field

Proven track record of building and maintaining strong customer relationships

Excellent communication, interpersonal, and problem-solving skills

Strong analytical and strategic thinking abilities

Proficient in Microsoft Office and customer relationship management software

Ability to work independently and as part of a team

Knowledge of industry best practices in customer relationship management

If you meet the requirements and are interested in this exciting opportunity, please submit your resume a

Experience : 5 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Back Office Executive

Industry Type : Export - Import / Trading

Gender : Male

Job Country : India