Amazon Back Office Executive Backend Data Entry non voice process

ODM

Roles and Responsibilities :

- Excellent communication skills in English.

- Good typing speed.

- Graduate with a minimum of one year experience in the Email and Chat process.

- Interact with users through a series of actions and answer all queries as well as resolve issues via chat or email.

- Maintain and update records for daily queries and escalation.

- Support the roll-out of new application features.

- Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end.