Operations Management
Assist the Restaurant Manager in daily restaurant operations
Ensure smooth service during shifts and handle operational issues
Maintain cleanliness, hygiene, and safety standards across the restaurant
Ensure compliance with food safety and health regulations
Staff Supervision & Scheduling
Supervise front-of-house and/or back-of-house staff during shifts
Assist with staff scheduling, attendance tracking, and shift coverage
Support hiring, onboarding, and training of new employees
Motivate staff and promote teamwork
Customer Service & Guest Experience
Ensure excellent customer service and handle guest complaints professionally
Resolve service issues promptly to maintain customer satisfaction
Monitor service quality and guest feedback
Support loyalty programs and customer engagement initiatives
Inventory & Stock Control
Assist with ordering food, beverages, and supplies
Monitor inventory levels and minimize waste
Ensure proper storage and stock rotation (FIFO)
Cash Handling & Financial Support
Oversee cash handling procedures and POS operations
Assist in daily sales reconciliation and reports
Support cost control measures to meet budget targets
Health, Safety & Compliance
Ensure compliance with food safety, sanitation, and workplace safety standards
Enforce company policies and standard operating procedures (SOPs)
Support inspections and audits
Sales & Marketing Support
Assist in implementing promotions, specials, and marketing campaigns
Upsell menu items and drive revenue growth
Monitor competitor activity and customer trends
Training & Development
Train staff on service standards, menu knowledge, and customer interaction
Conduct performance feedback and support staff development
Reporting & Documentation
Prepare shift reports, incident reports, and inventory records
Communicate operational updates to the Restaurant Manager
Acting Manager Duties
Take charge of restaurant operations in the absence of the Restaurant Manager
Make operational decisions and ensure service continuity