Female - Area Business Head - Phone Sales

ABH is responsible for Training, hand holding the team and build relationship with the

distributor. He / She will also be responsible for achieving the sales target and maintain

quality service standards.

Campaign Management

▪ Daily morning huddle & day end review with the team on all running campaigns.

▪ Set the tone and asking rate for the day in the morning huddle.

▪ Ensure Call back are attended by the team.

▪ Ensure confirmed appointments are scheduled for the field.

▪ Daily Monitor ANI/CFR till closed therefore, ensuring 80% Login to issuance.

▪ Ensure seamless execution of ongoing campaigns.

Telephonic Sales & Service Conversion

▪ Should always be on the floor.

▪ Should actively listen to the calls and barge in if necessary: for effective delivery by

the caller.

▪ Give regular feedback and inputs to the caller for bettering the call quality.

▪ Should ensure Call Quality is never compromised.

Target Orientation

▪ Should always be abreast of the current business situation like no. Of leads,

conversion %, business numbers, call numbers.

Training

• Regular training to be imparted to the team.

• To clearly analyse from the calls/data of the caller if call opening/closure is a

problem and lead by example.

Team Management and Sales target achievement

▪ Ensure excellent handholding to maximize productivity.

▪ Ensure and demonstrate supportive behaviour to the team.

▪ Ensure and demonstrate supportive behaviour with other functions in the

organisation.

• Experience

  5 - 7 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Area Business Manager

• Industry Type

  Insurance / Claims

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  India